Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS, FedEx, USPS or another carrier with tracking and drop-off without signature. If you have specific shipping instructions, please contact us prior to placing an order. Whichever shipment choice you make, we will provide you with a link to track your package online.
Boxes are amply sized and your items are well-protected.
Freight shipping delivers your order to your curb or dock only, should you have special requirements please contact us prior to placing an order. For items shipped via freight carrier, your home must be accessible by a semi-truck in order to facilitate the delivery. Missed appointments, redelivery, storage fees, return shipping, special trucks, wait times at your home if you are not there when the truck arrives and change of delivery address may incur additional charges which are the purchasing party's responsibility.
Any free shipping promotion or offer applies only to the contiguous 48-states and is valid only on Ground or Freight shipping. Orders may arrive in separate boxes.
Unused items in new condition with original packaging may be returned within 30 days of purchase. All returns require a Return Merchandise Authorization number, please contact us in order to secure a unique RMA# before items are returned. Standard fabricated items are subject to a 15% restocking fee.
Purchasing party is responsible for shipping costs to and from the Detroit Weight Co. warehouse. Once an item is received a credit will be issued for the original cost of the item, less the original cost of shipping. A returned item that qualified for a free shipping promotion or offer will receive a credit for the original cost of the item, less the actual cost of shipping.
Custom or Fabricated Item Return Policy
Unfortunately, due to the nature of these items, they do not qualify for returns. Please direct any questions or clarifications as to which products fall under this category to our sales team.
Damaged or Defective Item
All products are backed by Detroit Weight Co. to be free of manufacturing defects that prevent the item from being used for its intended purpose for 90 days from invoice date. No other warranty, written or implied, exists unless noted on the website.
Because the equipment we deal with is bulky and heavy and likely to be subjected to intense use, we will work toward a mutual agreement should an item arrive with scratches or blemishes that do not impact the item's functionality, however, we will not necessarily offer a replacement if the item is still able to be used for its intended purpose.
Please contact us and include a picture so our team can advise on next steps.